Terms & Conditions

Redx A Courier and Cargo Express Pvt. Ltd.



1. Definitions

In the document- "we", "us", "our", "company" mean Redx A Courier and Cargo Express Pvt. Ltd. along with all its employee’s agents subcontractors or couriers acting along with, in place of or on its behalf.

"You" “your” and all related second person pronouns are indicative of the sender or consignor or customer contracted with us.

"Shipment" means documents or parcels or carrier or courier and consignment are transit with E-waybill , that including any label by us.

“Service” means the entire operation undertaken by us in relation to your shipment/documents, including carriage, storage, loading, unloading, packing, unpacking, freight forwarding, consolidation, and deconsolidation.

2. Use of the website

The following terms and conditions govern the website www.redxacourier.com of Redx A Courier and Cargo Express Pvt. Ltd., including all sections and services available on this website. The viewing or utilization of this site will automatically constitute your agreement, on behalf of yourself and the entity you represent to all of the terms and conditions provided below.

(a) Redx A Courier and Cargo Express Pvt. Ltd. website is provided for you to interact with us and can't be re-utilised for any other purpose. Information on the website including that related to shipping, tracking, rating, receiving bills and dispatching payment using electronic funds transfer, drop-off locations, identifying and preparing documents, estimating duties and taxes, and other information and services may only be used by current and potential customers for their own consignments.

(b) Our website must not be used host, display, upload, modify, publish, transmit, update or share any information which: is of personal nature to you or anybody else and to which you do not have any right over, is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilia, libellous, invasive of another's privacy, hateful, or racially and ethnically objectionable, disparaging, relating to gambling, or supporting money laundering or otherwise illegal in any manner whatsoever, or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.

(c) Our website and its content may make future changes or modifications/delete or update to such terms and conditions and we reserve the right to discontinue, suspend or modify the Content of the website at any time without notice.

3. Links provided

Links provided on the website to other sites and resources provided by third parties are given for your knowledge only. Authority over the contents/data of Third Party Websites, and guarantee about the completeness, timeliness, suitability, accuracy or subject matter of the Material located on Third Party Websites is not our responsibility and none of our concern.

(a) We have no say whatsoever in the approval, endorsement or sponsorship of any content or material on Third Party Websites.

(b) We do not warrant or represent the use of material on Third Party Websites to which this website is linked. We do not infringe nor encourage infringement of the intellectual property rights of any person anywhere in the world.

(c) We are not, and must not be taken to be, authorizing infringement of any intellectual property rights contained in material on Third Party Websites by linking to such Material or allowing such Material to link to this Website.

4. Offers

Periodically, we may provide offers that may entitle you to certain benefits. Each such offer has its own terms and conditions, which will be set forth on such offers are communicated to you separately.

5. Our liability

Redx A Courier and Cargo Express Pvt. Ltd. making use of anything of this website and content is at your own risk. The information presented on our site is provided without any guarantees, conditions or warranties as to its accuracy. Unless otherwise prohibited by law, we will not be answerable to you or to any other person, individual or organization for any losses, claims, loss of profits, loss of business opportunities, damages, expenses, liabilities or costs, resulting directly or indirectly from use of the material in these web pages.

This will not affect our responsibility for the death or any personal damage that is caused due from our negligence, nor our responsibility for a fraudulent misstatement or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under the existing and anticipated applicable law.

Redx A Courier and Cargo Express Pvt. Ltd. liability is strictly limited to direct loss. Any type of loss/damage are eliminated (including but not restricted to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the threat of such loss or damage was brought to our notice before or after acceptance of the Shipment of special risks can be insured by Shipper. If a Shipment involves carriage by air, road or a different mode of transportation will be considered that any loss or damage occurred during the air period of such carriage unless proven otherwise responsibility in respect of any one Shipment conveyed, our liability for loss and damages is limited to its actual cash value and shall not exceed Rs 100/-

If Shipper sees these limits as inadequate, he should make a special request for the value and request insurance or make its own insurance arrangements, failing which the Shipper assumes all risks of loss or damage.

6. Restricted and Prohibited items

Redx A Courier and Cargo Express Pvt. Ltd. Except for the written agreement by Shipper, cheques, banking paper documents, files, drafts, Negotiable instruments, and stationery such consignments not be barred for courier service, which would infringe the INDIAN POSTAL ACT 1983, we request you not to book valuable articles like jewels, certificates, textiles and cash, if any loss or damage of such consignment exceeds Rs 100/-

Materials listed below shall not be carried by us

Classified as a dangerous material, dangerous assets, forbidden, banned or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization.

Not permitted by the laws/rules/restrictions in force or no customs declaration is made when required by applicable customs regulations and/or any other relevant laws.

The company decides it cannot convey an item securely or legally (such items include but are not limited to animals, bullion, currency, bearer negotiable instruments, share certificates and blank shares, precious metals, and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs). Details available on the website link the full guidelines are available in the following links, (RESTRICTED ITEM LINK) which are very Dangerous Goods for transport.

7. Deliveries & Undeliverable Shipment

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered only to the Receiver`s address given by the Shipper. Shipments addressed to a central receiving area will be delivered to that area. If the customer refuses the delivery or to pay for delivery, or the Shipment is deemed to be unacceptable or has been undervalued for customs purposes, if the Receiver is not reasonably identified or located, a reasonable effort to return the Shipment shall be made to the Shipper at the Shipper`s cost, failing which the Shipment may be released, disposed off or sold by us, without acquiring any responsibility whatsoever to Shipper or anyone else, with the proceeds applied towards service charges and other related administrative costs and the balance if any of the proceeds of a sale shall be returned to the Shipper.

8. Right of Inspection

Redx A Courier and Cargo Express Pvt. Ltd. have the right to open and inspect a Shipment without prior notice to the Shipper. We hold the right to reject shipments not conforming to these terms and conditions without assigning any reason whatsoever.

You agree that we or any governmental authority including customs and security may open and inspect your shipment at any time.

9. Charges and Billing for Shipment

Every package shall be charged according to the higher of actual or volumetric weight at the time of pick-up by its chargeable weight, as defined hereunder, and not the actual (dead) weight. Also the charges shown online at the time of booking are approximate rates subject to the actual chargeable weight that will be determined by our executive at the time of pick-up. The chargeable weight shall be the higher of the actual weight as per the weight slabs and rate category agreed to, or the volumetric weight similarly defined as above.

Volumetric weight of the shipment in kilograms is its gross cubic volume in cubic centimeters divided by 5000.

10. E-waybill

A label that must be attached to each package to uniquely identify it. The E-waybill usually also displays the delivery address details. Some shipments refer to this as an Air Waybill (AWB) or consignment note.

11. Time Limits for Claims

The Redx A Courier and Cargo Express Pvt. Ltd. shall not be liable for loss, misdelivery or damage to any Consignment unless it is notified by the Customer of such loss or damage in writing within 15 days from the date of booking the consignment.

12. Insurance

Insurance is completely your responsibility. If you fail or choose not to do so it is at your risk, if you do ensure your product it will be at 5% of your product value. In case loss of your product, we will refund the value of your product. Your product packing should be good. Damage to the product is your responsibility, we are only responsible for the loss of product. If insurance is desired, it will be arranged by us as an authorized representative of licensed brokers or any insurance company arranged will be between an insurer and you, subject to the insurer’s terms and conditions. You should read this Product Disclosure Statement. You acknowledge that under the contract of insurance the time for notifying the insurer of a loss may be different from our requirement.

13. Excused Delay in Performance

Redx A Courier and Cargo Express Pvt. Ltd. shall not be liable for any delay of performance, due to causes beyond its reasonable control. This includes but is not limited to: acts of God, Earthquake, Cyclone, Storm, Flood, Fog, Fire, Theft, Force Majeure - e.g. war, plane crash or embargo delays associated with adjustments needed to comply with road traffic incidents, adverse weather conditions, so we are not liable for any damages or loss caused by delays.

14. Your Indemnity

We shall assume, for the purposes of this Agreement, that you are the sole owner of every item dispatched in the consignment but if any other person makes a claim against us for loss of or damage to any such items beyond our liability to you then you agree that you shall indemnify us against any losses or liabilities that we suffer through that claim (including all legal costs and expenses) and you agree that we shall have no liability to you in these circumstances, regardless of whether such requests transcend any boundaries of responsibility set out in this Agreement.

(a) You admit to guarantee us against any losses or liabilities that we may bear through the loss of, or inability to deliver, a Consignment caused by deficient or ambiguous labeling of such Consignment.

(b) You admit to guarantee us against any losses or liabilities that we may suffer through a breach by you or any of your obligations set out.

15. Termination

Redx A Courier and Cargo Express Pvt. Ltd. reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to issuing a warning, temporary postponement of the subscribers password, indefinite suspension, and immediate termination of registration and/or any other service provided to you by us, upon any breach of these Terms or if we are unable to verify or authenticate any information submitted by you to our sites in connection with registration or otherwise

16. Severability

If any part of these terms of use is found to be unenforceable as a matter of law, the enforceability of any other part of these terms will not be affected.

17.Rights of Third Parties

A party who is not a party to this agreement (such as a receiver) cannot enforce the terms of this agreement, whether under the Contracts (Rights of Third Parties) or otherwise.

18. Governing Law and jurisdiction

All disputes and Legal matters are subject to Tirupati jurisdiction only.